This is the email I got five days after I put in a ticket. And you can’t get someone read a ticket and say, “Yep he’s right” and respond?Īfter five days you had better get it right so both of us can move on… Generations of fruit flies lived and died, 1.5 million people have been born in that time. It had actually left my mind during a busy week that you overcharged me and I was waiting for a reply. I’ve got over $100 tied up for a week waiting for you to correct this crap. Even if it was tricky you send a reply that day saying so and that you are working on it. How the hell does it take you more than one business day to respond to somebody’s complaint?! It’s 2016 not the 1950’s.Īnd this problem isn’t tricky or nuanced. I mentioned nicely both problems and waited.įive days later. Fine… Let me find that on your website… 30 minutes later I am able to find the place to put in a ticket. So I call on a Sunday evening and find out that ALL billing questions you must put in a ticket on their website. The double charge is obvious but the deal I expect some push back on but was ready to fight for. I got charged the $50 plus tax and because a browser issue, probably on my end, I got charged twice. You charge $49.99/year but always have sales, this one was $19.99/year. So I decided to up my protection from Avast from the free to the lower tear paid service. *Deep sigh* Before I start ripping into you I want to lay out the situation. I also know that customer service is not easy but it is also vital, especially today, to attempt to do it right. I am coming at this with over 20 years of customer service from driving cab to retail management, to tech support. This is not against their products that I find work if somewhat annoying. The target was Avast, an antivirus company.
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